Shipping & Returns
Everything you need to know about delivery, tracking, cancellations, returns, and exchanges.
Orders & Shipping
1. Where do you deliver?
We currently only deliver across Pakistan for now and will offer international shipping soon.
2. How long will my order take to arrive?
Orders are processed within 1–2 business days. Local delivery takes 7-10 business days.
3. How can I track my order?
Once your order is dispatched, you can track it from order history in user setting page.
4. How much is the shipping cost?
Shipping fee is on us. We will cover the shipping cost for you.
5. How to place an order?
Add the pieces you want to your cart and check out. You can order as a guest, or create an account if you would like to track your orders in one place. Payment is by bank transfer, and cash on delivery is available in Lahore. Once your payment is confirmed we process the order and send you a confirmation email.
Returns & Exchanges
1. What is your return policy?
We accept returns for unused items within 7 days of delivery if there is a manufacturing defect in the product. Items and packaging must be in original condition (unused, unwashed, undamaged).
2. Do you offer exchanges?
Yes, exchanges are available for defective or damaged items. Please contact us within 7 days of delivery if there is a manufacturing defect in the product.
3. What if my product arrives damaged?
Please contact us within 7 days of delivery with images, and we will arrange a replacement. Please note that we will not accept returns for items that are used, washed, or damaged.
4. What if I receive a different product than I ordered?
Please contact us within 7 days of delivery with photographs of what arrived. We will arrange for the correct piece to be sent to you.



Did you know?
Copper and brass develop a natural patina over time — a sign of authenticity. With simple care, your Raavi pieces can shine for generations.
